Privacy Policy

Effective Date: 16/02/2025
Website: [www.udsworks.com]
Business Name: Universal Digital Solutions
Email: [[email protected]]
Address: 3 Badri Building, I.I. Chundrigar Road, Karachi 74000, Pakistan

  1. Introduction
    Welcome to Universal Digital Solutions. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.udsworks.com.

This policy is designed to be compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy.

  1. Data We Collect
    When you visit, interact with, or make a purchase on our Website, we may collect the following types of data:

2.1 Personal Data
Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely via third-party payment providers)
2.2 Non-Personal Data
IP address
Browser type and version
Operating system
Device information
Website usage data (via cookies and analytics tools)

  1. How We Collect Data
    We collect your data in the following ways:

Directly from you: When you create an account, make a purchase, or contact us.
Automatically: Through cookies and analytics when you visit our Website.
From third parties: Payment processors, social media platforms, or marketing partners.

  1. Legal Basis for Processing Data (GDPR Compliance)
    We process your data under the following legal bases:

Contractual necessity: To fulfill orders and provide customer support.
Legitimate interest: To improve our services and prevent fraud.
Legal compliance: To meet tax, accounting, or regulatory obligations.
Consent: For marketing communications (you can withdraw consent at any time).

  1. How We Use Your Data
    We use your personal data for:

Processing and delivering your orders.
Providing customer support and responding to inquiries.
Sending promotional emails (if you opt in).
Analyzing Website performance and improving user experience.
Complying with legal obligations.

  1. Sharing Your Data
    We do not sell or rent your personal data. However, we may share your information with:

Service providers: Payment processors, shipping companies, and IT support.
Legal authorities: When required by law or to prevent fraud.
Business partners: For analytics and marketing purposes (with your consent).

  1. Data Retention
    We retain your data only for as long as necessary to fulfill our business and legal obligations:

Customer purchase records: 7 years (for tax and accounting).
Marketing data: Until you unsubscribe.
Website usage data: Up to 2 years (for analytics).

  1. Your Rights Under GDPR
    If you are a resident of the EU/EEA, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Limit processing of your data.
Objection: Opt out of direct marketing.
Portability: Receive your data in a machine-readable format.
Withdraw Consent: Stop data processing based on consent.
To exercise these rights, contact us at [[email protected]].

  1. Data Security
    We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
  2. Cookies & Tracking Technologies
    We use cookies to enhance your browsing experience. These include:

Essential cookies: Required for site functionality.
Analytics cookies: Help us understand user behavior.
Marketing cookies: Used for advertising purposes.
You can manage cookie preferences via your browser settings.

  1. Third-Party Links
    Our Website may contain links to third-party websites. We are not responsible for their privacy policies or content.
  2. International Data Transfers
    As we are based in Pakistan, your data may be stored or processed outside the EU/EEA. We ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) where required.
  3. Changes to This Privacy Policy
    We may update this policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
  4. Contact Information
    For any privacy-related concerns, please contact us at:

Universal Digital Solutions
Email: [[email protected]]
Address: 3 Badri Building, I.I. Chundrigar Road, Karachi 74000, Pakistan