Effective Date: 16/02/2025
Website: [www.udsworks.com]
Business Name: Universal Digital Solutions
Email: [[email protected]]
Address: 3 Badri Building, I.I. Chundrigar Road, Karachi 74000, Pakistan
- Introduction
At Universal Digital Solutions, we strive to provide high-quality blue light blocking glasses for gamers. Your satisfaction is our priority. If you are not completely happy with your purchase, you may be eligible for a return, exchange, or refund in accordance with this policy. - Return & Refund Eligibility
To qualify for a return or refund, your product must meet the following conditions:
✅ Timeframe: You must request a return within 30 days from the date of delivery.
✅ Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
✅ Proof of Purchase: A valid receipt or order confirmation is required.
✅ Non-Damaged Products: Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for a return.
- Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
❌ Products that have been used or worn.
❌ Items returned after 30 days from delivery.
❌ Products that are damaged due to customer mishandling.
❌ Clearance or final sale items (marked as “non-returnable” on the Website).
❌ Gift cards or promotional discount items.
- How to Initiate a Return
If your item qualifies for a return, follow these steps:
Contact Us: Email us at [[email protected]] with the subject line “Return Request – Order #[Your Order Number]”.
Provide Details: Include your order number, reason for the return, and any relevant photos (if the product is defective or damaged).
Wait for Approval: We will review your request and respond within 2-3 business days with return instructions.
Ship the Product: Once approved, you must ship the product to our return address (provided via email). The package must include the original receipt or proof of purchase.
Confirmation & Refund: After receiving the returned item, we will inspect it and process your refund or exchange within 5-7 business days.
- Refund Process & Timeframes
Approved refunds will be processed via the original payment method.
Refund Timeframe: It may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
If the refund is delayed, please check with your bank or payment provider before contacting us. - Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the product was damaged upon arrival or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or damaged return shipments. - Exchanges (Defective or Incorrect Items)
If you received a damaged, defective, or incorrect item, we offer free exchanges within 30 days.
To request an exchange:
Email us at [[email protected]] with photos of the damaged or incorrect item.
Once approved, we will send you a replacement at no additional cost.
- Order Cancellations
Cancellations Before Shipment: You may cancel your order within 12 hours of purchase for a full refund.
Cancellations After Shipment: If the order has already been shipped, it must be returned according to our return policy. - Contact Information
For any return, refund, or exchange inquiries, reach out to us:
📧 Email: [[email protected]]
🏢 Address: 3 Badri Building, I.I. Chundrigar Road, Karachi 74000, Pakistan
We are happy to assist you!